Frequently Asked Questions
We understand the decision to transition to a facility raises many questions for residents and their families. Additionally, the onset of Alzheimer/Dementia in a loved one requires a whole new set of responsibilities for families and caretakers. We are here to help. Below are some answers to our most frequently asked questions.
1What type of care does Highview provide?
2Where is Highview located?
Highview in the Woodlands is located in Rockton, IL just north of Rockford. Our convenient location makes for an easy drive for family members visiting from neighboring Belvidere or the Beloit area of southern Wisconsin.
3Is Highview a not-for-profit facility?
Yes. Highview is a private, non-denominational, not-for-profit health care facility.
4Does Highview require any pre-admission fees?
There are no pre-admission fees, only fee for service.
5What should I consider when selecting a facility for my loved one?
The first step in considering an Assisted Living or Alzheimer Care facility is understanding the three key areas for facility selection. They are licensure, education and staff experience. Licensure refers to the level of care the state has issued to the facility in order to operate. Education refers to the formal education in the area of health care, for both leadership and key team members as well as the clinical staff. Experience refers to the strength, depth and scope of the leadership and key staff in their individual or collective professional experiences.
6What is the admission process?
The admission process begins with inquiries by phone, walk in or email. Initial information is taken by a designated admission staff member and a tour of the facility will be given. Following this, an assessment of the potential resident is completed. This assessment can be accomplished in the resident’s current setting or at Highview. Subsequent to the assessment, a discussion is held to determine placement and fee information is provided. If needed, this process can happen very quickly but most often happens over a period of time.
7Does Highview accept Medicaid?
No. Highview is not Medicaid certified.
8Does Highview accept long-term care insurance?
Yes, Highview accepts long-term care insurance. Highview will provide all information necessary to the insurance company as needed. The insurance company will reimburse the resident or family. The resident and or family are responsible to pay the invoices from Highview.
9What are the financial requirements?
Highview is a private pay facility. We do not require any specific financial information from the potential resident or their family. Highview is a fee for service facility with no additional entrance fees or costs.
10What certifications and licensure does Highview have?
Highview in the Woodlands has two licenses issued by the Illinois Department of Public Health. The Assisted Living licensure is for 36 beds (one or two bedroom apartments). The Shelter Care licensure, a higher level of licensure than Assisted Living, is for 26 beds (private rooms and bath) in our Alzheimer/Dementia-Related Care unit.
11Is there a doctor available?
You may always retain your own private physician. In addition, Highview has two other options once you have become a resident.
12What other services are provided?
There are scheduled services for the dentist and the podiatrist. Mobile X-ray is available when needed.
13Does Highview have a hospital affiliation?
We work with all hospitals locally and regionally. Highview will work with the hospital of choice requested by a resident. If you do not have a preferred hospital, Highview can provide a list of hospitals.
14Does Highview have a nurse on duty at all times?
Yes. Each unit, Assisted Living and Alzheimer/Dementia, has a nurse on duty 24 hours a day, 7 days a week.
15What other staff is available?
Highview has 2-3 Certified Nursing Aides on Assisted Living, 4-5 Certified Nursing Aides on the Alzheimer/Dementia-Related Care unit, and support staff in social services, activities, food services, environmental services and administration.
16How does Highview protect the privacy of residents?
HIPAA prohibits all staff from giving any information to anyone regarding any resident at Highview.
17What is the religious affiliation of Highview?
We are non-denominational and provide weekly Protestant services and Catholic Mass and Rosary. We will make every effort to provide any religious services requested by a resident.
18What is Respite Care?
Respite Care is temporary admission to Highview which can be overnight, 3-4 days a week, or monthly.
19What are care packages?
Residents residing in the Assisted Living unit, who need more than the basic services provided, have the availability to receive extended care designed to meet specific needs. Costs vary depending on the package.
20What if I have special dietary needs?
Therapeutic diets are available.
21Are pets allowed at Highview?
Yes, Highview is a pet-friendly facility. Before moving in, Highview must review all certified veterinarian documents regarding the animal. Acceptable pets are limited to small to medium size and daily care for the pet, such as walking, feeding and changing litter, is the resident's full responsibility.
1What is the apartment availability?
Apartment availability is based on current occupancy. If no apartments are available, a waiting list is initiated.
2What are the apartment sizes?
Highview in the Woodlands offers 36 one- or two-bedroom private apartments with open layouts and plenty of natural light.
- One bedroom apartment: 576 square feet
- Living room: 23 x 12.5’
- Bedroom: 12 x 13’
- Kitchen: 3.5 x 9’
- Bathroom: 5.5 x 6’
- Apartments include hallway and utility closet
- Two bedroom apartment: 768 square feet
- Living room: 23.8 x 12.5’
- Bedroom 1: 13 x 10’
- Bedroom 2: 10 x 9’
- Kitchen: 3.5 x 9’
- Bathroom: 5.5 x 6’
- Walk-in closet: 6 x 10’
- Apartments include hallway and utility closet
3What amenities are available for Assisted Living?
Assisted Living amenities include in-house beauty salon, garage space, afternoon social hours, scheduled entertainment, a scenic patio with large courtyard and landscaped grounds. Apartment amenities include access to cable and telephone services, controlled temperatures, assistance/emergency pull cords, safety bar in seated shower, wheelchair accessibility, daily waste removal and weekly housekeeping and linen change.
4What services are available for Assisted Living?
Highview provides an array of services including: nursing, social services, dietary, housekeeping, laundry, maintenance and non-denominational worship services. Transportation is also provided for scheduled activities. Residents have the option to keep their current pharmaceutical arrangement or can use Highview’s associated pharmacy. Additionally, three healthy meals and snacks, as well as therapeutic diet options, approved by a licensed dietitian, are prepared daily by Highview’s resident chefs.
5What are the activities and excursions for Assisted Living?
Activities are varied for all interests and include art, guest speakers, musical entertainment, exercise, games and puzzles. Excursions can include trips to seasonal venues, parks, sporting events, musical entertainment and restaurants.
6What are the visiting hours for Assisted Living?
Visiting hours are from 9 am to 8pm. The front door is locked at 9:00 pm for the safety of our residents and staff. If you must enter after 9:00pm, there is a doorbell and intercom button on the West wall which will notify our nursing staff you are there.
7Can residents visit with family members outside of Highview?
All Assisted Living residents are free to leave the facility with family and friends as long as there are no restrictions set by the Power of Attorney.
1What is the suite availability?
Suite availability is based on current occupancy. If no suites are available, a waiting list is initiated.
2What is the suite size in the Alzheimer/Dementia unit?
Highview suites consist of a private bedroom and bath.
- Private suite: 228 square feet
- Bedroom: 12 x 19’
- Bathroom with shower: 4 x 6’
- Closet: 2’
3What does the Alzheimer/Dementia unit staff training consist of?
Leadership is trained in “Leading Excellence in Memory Care and Dementia Services”, and “Preparing Effective Educators, Developing Staff for Person-Centered Dementia Care”. Other training includes specific education required of all staff on the Alzheimer/Dementia unit. The Administrator and two Assistant Administrators have completed the course for National Council of Certified Dementia Practitioners. Monthly, on-going training is required of all staff.
4Can the residents go out?
The excursions for the residents on our Alzheimer’s/Dementia-Related Care unit are designed for the enjoyment and stimulation of those in the disease process. They will occasionally go on outings, weather permitting. Safety is of utmost concern and the outings will be decided upon based on factors appropriate for the residents. These excursions are less frequent than the ones on assisted living.
5What are the activities on the Alzheimer/Dementia unit?
Activities on the Alzheimer/Dementia unit are based on the Montessori approach of practical life. This approach can vary with each resident. Depending on their previous profession in life, the approach can be customized to their vocational and practical life memory they have retained. The former carpenter can again relive the experience by sanding blocks of wood with staff. These practical life activities are tiered for whatever memory is left and can include laundry, kitchen tasks, gardening and improv storytelling. For higher functioning residents, there is a Montessori room. Art and music therapy is also a strong component, as well as nurturing and reducing anxiety therapy in our Snoezelen Center.
6How does Highview keep my loved one safe?
The entire facility of Highview is alarmed. Additionally, our Alzheimer/Dementia unit has keycode entry and exit which only staff can access. In the event of an alarm, all staff are regularly trained and implement a response protocol.